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Every complaint provides insight into problems that people are experiencing, helping us identify inappropriate practices and allowing us to stop them before they become major issues. Consumer complaint narrative is the consumer-submitted description of “what happened” from the complaint. We will not publish the narrative unless the consumer consents and consumers can opt-out at any time.
The result: better outcomes for consumers, and a better financial marketplace for everyone. The CFPB takes reasonable steps to scrub personal information from each complaint that could be used to identify the consumer.
Each week we send thousands of consumers’ complaints about financial products and services to companies for response.
Those complaints are published here after the company responds or after 15 days, whichever comes first.
FL 10/03/2016 Closed with monetary relief Consent provided Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first.